The 2023 Sustainability Report is now available
Sustainability is an integral part of Alektum Group’s culture, values, and business and the work is based on our vision “To help and inspire people to live a life they can afford”. Our sustainability efforts are aimed at promoting social and economic sustainability for our customers, debtors, and employees, and making a positive impact on the communities we serve.
Our goal is to embed sustainable thinking and processes across the organisation, to ensure compliance with all relevant legislation and standards, and to continue to develop services that meet the needs of indebted individuals. We continue to integrate a sustainability perspective as a natural element in everything we do because we believe that it creates long-term value for our customers, employees, the company, and society.
Enabling a more conscious economy
We believe in conducting fair and ethical debt collection while helping and inspiring individuals to achieve balanced personal finances. At the core of our sustainability strategy are four integral components that underscore our commitment to responsible business practices and long-term societal impact. By integrating these components, we aim not only to mitigate negative impacts but also to actively contribute to a more sustainable future:
Fair & ethical debt collection
Fair and ethical debt collection practice is vital to our business. We, therefore, have extensive educational programs for our employees so that they can provide the best service to both customers and debtors. At the same time, we have implemented solutions that ensure a smooth experience tailored specifically toward each debtor.
We aim to exceed customer expectations by the way we conduct business and through the respectful treatment of defaulting payers.
Compliance
Compliance and privacy protection are top priorities for us as we operate in a highly regulated industry. We have a strong focus on activities related to data privacy and information security and policies and procedures have been adjusted to reflect the risk situation.
Regular compliance audits are carried out at a Group level, such as audits regarding disputes, debt collection, and GDPR. Internal courses are held regularly to ensure awareness and knowledge.
Social responsibility
Our goal is to empower and enable people to make informed decisions and take control of their personal finances. We aim to enable sustainable finances for our debtors and customers, and to increase financial literacy among children and adults through our various CSR initiatives, such as the Penny Pep and Shop Lagom. By raising the issue of over-consumption and financial literacy, and working actively to counteract it, we thereby also minimise the risk of over-indebtedness.
Sustainable workplace
We believe that a sustainable workplace is vital to both engagement and to a better customer experience, which is why we strive to provide healthy working conditions and an inclusive culture free from all forms of discrimination. We aim to be perceived as a preferred employer. We have zero tolerance of workplace harassment and discrimination. Everyone is treated with equality, dignity, and respect.